Ian joined Genesis in 2018 having worked for BT for 42 years. During that time he was the Programme Director for Dark Fibre, the lead for Continuous Improvement and Lean working in the Technology Division of BT and his last role as the CIO/CTO for the Mobile Wholesale for BT Wholesale. Ian has extensive and wide ranging experience in the Telecoms business working initially in the Research and Development Division of BT on third generation Universal Mobile Telecommunications Services (UMTS) and Small Cells. During Ian’s career with BT he also lived and worked in India where he was responsible for the service performance of key partners. He is focussed on customer centric service performance and enabling technology to drive improvements coupled with ‘Lean thinking’ and working with Genesis Technology Services customers on delivering innovation and excellence.