Project Coordinator

Key Objectives/ Deliverables

Reporting to the Senior Project Coordinator the role holder will be knowledgeable in the area of Access, CRQ , RAMs & HOPs. Initially working on a TX Migration project, but with scope to work across other telecom projects.


  • Running project schedules from the Genesis Database.
  • Running dedicated project reports from Genesis Database and presenting the information.
  • Present weekly totals of target v’s actual.
  • Booking Access for Genesis Field & customer engineers using various Service Providers (SP’s) access database/portals.
  • Creating Risk Assessments (RAMs) & Hand Over Packs (HOPs) prior to the activity.
  • Liaising with Field Engineer’s, Site Managers and Project Managers when required.
  • Raising and closing site outages CRQ’s via the Remedy database in line with the project requirements.
  • Checking the quality of the Genesis completion certification and or surveys are uploaded to Genesis database or customer database within SLA.
  • Tracking all necessary daily/weekly activities on sites including creating/updating /closing down and changing Site Logs in system and updating necessary reports.
  • Co-ordination of daily project process including generating and maintaining weekly schedules and trackers.
  • Raising operational deficiencies and monitoring them weekly; coordination of Operational Deficiencies / recording Information in internal system and close customer deficiencies down / reporting specific issues to customer system; monitor the progress of deficiencies raised.
  • Responsible for asset tracking of project issued items i.e. Test Sims, Keys, Obas etc.
  • Issuing daily/weekly schedule reports to customer and suppliers.
  • Coordination of all additional costs requests & sending necessary documentation (including approvals) to PM for PO to be raised.
  • Requesting PO from PM for any payments required by SPs & or their portals.
  • Full control of documentations flow processes for access/CRQ/RAMs & HOPs
  • Working alongside engineers and dealing with day-to-day issues effectively.
  • Reporting efficiently back to the Customer and keeping Customer relationship effective.

Operational Experience

Essential –

  • Knowledge of Microsoft packages
  • Extensive experience of CRQ management
  • Ability to use Web Based reporting tools
  • Experience of customer facing roles

Desirable –

  • Telecoms experience would be helpful
  • Database Experience
  • Knowledge of UK Service Providers access portals

Person Specifications

Essential –

  • Be a team player. Develop, maintain, and strengthen partnerships that can provide information, assistance, and support.
  • Ability to work independently
  • Strong organisational skills
  • Well presented and professional
  • Organised and ability to multi-task
  • Excellent attention to detail
  • A good planner
  • Methodical & Structured

Desirable –

  • Ability to articulate and express self clearly in conversations and interactions with others. Clear business and technical writing skills.
  • Solve problems by using a logical and systematic approach.
  • Ability to anticipate the implications and consequences of any failures and take appropriate action.
  • Ability to gain others’ support for ideas, proposals, projects, and solutions.

Academic & Technical Background

Essential –

  • 1-2 years’ experience in a comparable role
  • Information Technology literate.
  • English language & written.

Desirable –

  • Comfortable working with multiple stakeholders. Proactive and reliable.

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