Website Genesis Technology Services

The Programme Manager is a newly created Permanent role designed to support the Account Director in the day-to-day management of the Genesis Delivery Team. This role will also deputise for the Account Director in his absence and on specific forums as required. This role sits between the Account Director and the Project Managers running the various Projects.

This is a crucial role, requiring the holder to be proficient Financially as well as Technically, with a high Delivery capability. The holder will be familiar and competent in creating Forecasts and in managing Daily Profit & Loss and reporting Daily, Weekly or Monthly as required as well as producing Operational Delivery reports on performance across a number of Projects.

Ideally, the role holder will spend 3 to 4 days a week in the office working closely with the Senior Management Team based in the Huntingdon Office.

The holder will have 10+ experience in a Mobile Telecoms background, having led teams of Project Managers, Coordinators, Field Engineers providing Project related services to Tier 1 customer base covering Survey & Design services, RAN, Core Network DICI & Upgrade solutions.

The Programme Manager will work closely with the Project Planning Manager and the Project Managers and hold weekly / bi-weekly calls with the Project Managers and wider team ensuring that all matters relating to the smooth delivery of Projects are discussed accordingly and that resource requirements are managed in accordance with growth.

The Programme Manager will also support the Account Director in discussions relating to future strategy and in developing the Delivery business, ensuring the implementation of solutions resulting from strategy sessions.

Key Objectives/Deliverables:
* Management role leading Project Management resources
* Member of UK Management Team
* Responsible for leading a team of Project Managers / Project Planning Manager
* This is a Technical, Commercial and Delivery focused role
* Responsible for supporting Project Managers achieve Account wise Delivery P&Ls (CoDs & CoGs)
* Participate in Monthly Forecasting, Month End Invoicing and Commercial Review sessions with the Genesis Commercial Management Team
* On occasions the Programme Manager will support the Senior Account Director on pre-sales RFP and bid opportunities, lending shared experience and expertise in potential new business
* Strive in identifying best practice and rolling out across Delivery as part of a Business Improvement Plan
* Attend Client Escalation calls as required to address perceived poor quality of service issues and work with PM to create an action plan to improve service
* Control of budgeted expenditures
* Compliance to Statutory and QHSE requirements related to contracts
* Creating knowledge base for key processes & maximizing automation of processes
* Develop succession planning within the Delivery Organisation
* Procurement of Delivery in coordination with Procurement or SCM Manager
* Oversee resource management in coordination with Project Planning Manager
* Project planning for business continuity

Operational Experience:
* Management of PM’s / Technical Teams / Support Teams
* Management of P&L / OPEX / CAPEX / Forecast
* Cost focused approach
* High Volume workflows
* Work to strict SLA’s
* Customer service driven

Personal Characteristics:
* Excellent leadership and communication skills
* Attention to detail, analytical and methodical
* Enjoys working within a team but also able to work on own initiative
* Conscientious, flexible, professional, and organised approach to work
* Works well under pressure and to strict deadlines
* Microsoft Office advanced skills
* Multitasking Skills essential

Additional Information
This role will be based in Huntingdon with as required travel to customer sites across UK

Duration: Permanent

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